Hyatt award chart changes analyzed across 1,078 properties


Ahead of the May 20 World of Hyatt award chart changes — which included a switch from three pricing tiers per category to five and 136 properties changing categories — many loyalists feared the program would lose much of its value.

Luckily, the changes haven’t been as bad as many feared. TPG’s Nick Ewen wrote about his first impressions of the Hyatt award chart changes on May 20. Two days later, we used data from Gondola (a free hotel search and direct booking platform for frequent travelers) to discuss how award pricing changed at 19 popular Hyatt properties.

Now, we’re back with more data from Gondola — this time across 1,078 properties, including every property that changed categories May 20 and a broad sample of other properties. This data shows that while some redemptions became dramatically more expensive, many Hyatt sweet spots survived, and some properties even became cheaper on points.

Effect of the Hyatt award chart changes by category

I frequently redeem points at low-category Hyatt properties, such as Hyatt Category 1 hotels. So, although our previous stories focused on high-category and aspirational properties, I was eager to see how award pricing and redemption rates changed on a category-by-category basis.

The chart below includes data across 1,018 properties with standard room rewards that price according to the Hyatt award chart for hotels and resorts (i.e., all Hyatt options excluding Miraval, all-inclusive collection and dynamically priced properties). Properties that changed categories on May 20 are listed under their pre-May 20 category.

Previous category Properties Previous average award rate (in points) New average award rate (in points) Change in average award rate Previous average redemption rate (cents per point) New average redemption rate (cents per point) Change in average redemption rate (cents per point)

203

5,331

5,704

Up 7%

2.43

2.32

Down 0.11

268

8,269

8,782

Up 6%

2.14

2.05

Down 0.09

215

12,393

12,684

Up 2%

1.93

1.88

Down 0.05

119

15,489

17,088

Up 10%

2.02

1.84

Down 0.18

101

20,203

20,826

Up 3%

1.73

1.67

Down 0.06

51

25,380

26,377

Up 4%

1.86

1.81

Down 0.05

40

30,410

33,458

Up 10%

2.13

2.03

Down 0.1

21

43,616

48,951

Up 12%

2.14

1.86

Down 0.28

Importantly, these averages reflect both Hyatt’s new five-tier pricing structure and the annual category adjustments.

Hyatt Place Kyoto in Japan. SUMMER HULL/THE POINTS GUY

The median-night data tells a much more encouraging story for most travelers. Because Hyatt added more lower-priced tiers alongside the new Upper and Top tiers, travelers with flexible dates may see little change — or even lower award pricing — on many stays.

Previous category Properties Previous median award rate (in points) New median award rate (in points) Change in median award rate Previous median redemption rate (cents per point) New median redemption rate (cents per point) Change in median redemption rate (cents per point)

203

5,000

4,500

Down 10%

2.25

2.23

Down 0.02

268

8,000

7,500

Down 6%

1.95

1.91

Down 0.04

215

12,000

12,000

0%

1.72

1.74

Up 0.02

119

15,000

15,000

0%

1.81

1.68

Down 0.13

101

20,000

20,000

0%

1.59

1.58

Down 0.01

51

25,000

25,000

0%

1.71

1.67

Down 0.04

40

30,000

30,000

0%

1.94

1.87

Down 0.07

21

40,000

45,000

Up 13%

1.57

1.48

Down 0.09

Even so, it’s obvious that the properties in categories 4 and 8 before May 20 are the ones that fared, on average and by median, worst. It’s interesting that low category (categories 1 and 2) and Category 7 properties had and kept the best redemption rates based on average and median.

Related: How to transfer Chase points to Hyatt: A step-by-step guide

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Effect of the annual Hyatt category changes

On May 20, 136 properties also changed categories. Of the ones that follow Hyatt’s standard award chart (so excluding Miraval, all-inclusive collection and dynamically priced properties), 108 moved up in category and 21 moved down.

By sheer point cost, the worst category changes were to high-category properties. Here’s a look at some of the worst increases on an average points per night basis:

Property New category Previous average award rate (in points) New average award rate (in points) Change in average award rate (in points)
Hyatt Regency Aruba Resort Spa and Casino

8

36,892

53,333

Up 16,442

8

40,342

55,000

Up 14,658

Hotel Fluela Davos in Switzerland

8

32,869

45,000

Up 12,131

Hyatt House Tokyo Shibuya

6

21,293

31,667

Up 10,374

Andaz 5th Avenue in New York

8

32,255

42,273

Up 10,018

Hyatt Regency Lisbon in Portugal

5

17,049

25,250

Up 8,201

5

15,526

22,909

Up 7,383

8

41,156

48,333

Up 7,177

7

27,512

34,222

Up 6,710

However, the largest percentage changes were at low-category properties. Here’s a look at some of the worst changes on a percentage basis:

Property New category Previous average award rate (in points) New average award rate (in points) Percentage change in average award rate
Hyatt Regency Kuantan Resort in Malaysia

2

4,926

8,375

Up 70%

Hyatt Place Sumter / Downtown in South Carolina

2

5,667

9,545

Up 68%

Hyatt Place Kyoto in Japan

3

8,713

14,600

Up 68%

Hyatt House Monterrey Valle / San Pedro in Mexico

2

5,026

8,333

Up 66%

Hyatt Place Mount Laurel in New Jersey

2

5,187

8,500

Up 64%

Hyatt Place Rouen in France

2

5,118

8,375

Up 64%

Hyatt Regency Columbus in Ohio

3

8,142

13,200

Up 62%

Hyatt Place Dubai Jumeirah

2

4,908

7,955

Up 62%

I’ve stayed at the Hyatt Regency Kuantan Resort twice, and I love the property. But with this massive increase in the average award rate, I’ll likely book at a paid rate instead of redeeming Hyatt points for my next stay. After all, paid rates are still low at this property on many dates.

Hyatt Regency Kuantan Resort
Hyatt Regency Kuantan Resort in Malaysia. JONATHAN LEIJONHUFVUD/HYATT

However, it’s not all bad news. Twenty-one properties that use the standard Hyatt award chart dropped in category. And, as you can see in the following chart, the points and percentage decreases are massive for some of these properties.

Property New category Previous average award rate (in points) New average award rate (in points) Change in average award rate (in points) Percentage change in average award rate

4

19,503

14,000

Down 5,503

Down 28%

Hyatt Centric Delfina Santa Monica in California

5

25,776

21,111

Down 4,665

Down 18%

4

20,321

15,833

Down 4,488

Down 22%

Andaz West Hollywood in California

5

26,194

21,818

Down 4,376

Down 17%

Hyatt Centric Congress Avenue Austin

4

20,118

15,833

Down 4,285

Down 21%

Commune by the Great Wall in China

2

11,909

7,750

Down 4,159

Down 35%

Hyatt Place London City East

3

15,010

11,000

Down 4,010

Down 27%

Hyatt Place Santa Barbara in California

5

25,515

21,667

Down 3,849

Down 15%

The category decrease for the Hyatt Centric Congress Avenue Austin, Andaz Macau and The Standard, Singapore is particularly exciting, as now you can redeem Category 1-4 certificates at these properties.

Related: The best Hyatt Category 4 hotels to maximize your free night award certificates

Hyatt award chart changes left sweet spots

One of the biggest fears of many Hyatt loyalists was that the Hyatt award chart changes would kill most sweet spots. But, among 50 of the highest cents per point properties in pre-May 20 data that didn’t change category on May 20, the typical (median) night moved 0 points and the average nightly rate increased just 209 points from 11,913 to 12,122 points.

Interestingly, the average cents-per-point across these 50 properties increased slightly (from 2.68 to 2.75) because the paid rates also increased slightly.

Park Hyatt Maldives pool
Park Hyatt Maldives Hadahaa. KATIE GENTER/THE POINTS GUY

If we zoom out to the larger 1,078-property sample, 163 properties still offer an average redemption rate of 2.5 cents per point or higher. Here are a few notable examples:

Property Current category Previous average award rate (in points) Current average award rate (in points) Previous average redemption rate (cents per point) Current average redemption rate (cents per point)
Hyatt House Nairobi Westlands in Kenya

1

5,604

5,455

4.17

4.76

Hyatt Regency Rochester in New York

1

5,089

4,625

3.82

4.43

Hyatt Regency Merida in Mexico

1

5,159

4,875

3.50

4.04

Park Hyatt St. Kitts Christophe Harbour

7

28,664

30,333

3.60

3.82

8

41,856

46,000

4.42

3.73

8

40,342

55,000

4.62

3.71

Park Hyatt Maldives Hadahaa

7

30,595

27,857

4.12

3.68

It’s impressive to see that the average award rate not only went down at Category 1 properties like the Hyatt Regency Rochester and the Hyatt Regency Merida, but also at an aspirational property like the Park Hyatt Maldives Hadahaa. I absolutely loved my stay at the Park Hyatt Maldives and will be looking to return on Lowest or Low dates.

Related: 22 best Hyatt hotels in the world to book with points

Bottom line

The May 20 Hyatt award chart changes certainly affected all property tiers, but the impact was uneven. Although average nightly award rates increased in every category, the effect ranged from a modest 2% increase in Category 3 to a 12% increase in Category 8. Some properties — primarily those that changed category or occupy higher categories — did see significant increases in their average award rates. But some specific properties, including several in Category 1 and at least one in Category 7, saw decreases in their average award rates.

I, frankly, never expected to see the average award cost of the Park Hyatt Maldives Hadahaa decrease in this set of Hyatt award chart changes. But, when you think about it, the Maldives has serious peak and off-peak seasons, and resorts often have low occupancy on some off-peak dates. So, in the case of the Park Hyatt Maldives, we’re likely seeing those dates gain the Lowest award pricing tier for Category 7, while other nights keep approximately the same rates as before.

In short, this set of Hyatt award chart changes will sting for travelers who can only travel on peak dates and hence will need to redeem at the Upper and Top award tiers. However, in general, most travelers will still be able to find high-value ways to redeem Hyatt points.

Hyatt redemptions now require more strategy than before. But for travelers with flexible dates, World of Hyatt remains one of the most valuable hotel loyalty programs.

Gondola is a free hotel search and direct booking platform for frequent travelers, making it easy to compare cash and points rates across brands while earning up to an extra 7% cash back.



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