Playground Games is investigating an issue where “game save progress may be lost or reset” in Forza Horizon 6.

Acknowledging the issue on the website, the support team advised players affected by the glitch to “immediately open a ticket on the website” so the team can try to recover their save profile by reverting progress “back to an earlier save”.

“We highly advise that you submit your ticket the same day the issue occurs to increase the chances of recovery,” the team warned. “In the meantime, do not start new play sessions or create new saves until Forza Support has reviewed your case.”

Players on Xbox are also advised to disable Quick Resume, ensure you are online when “qutting the game”, give your save time to sync before turning your device off, and do not force quit the same during save screens. Players should also not turn their devices off during gameplay, and if you receive an “out of space” pop-up with a game crash, you should check your storage and restart your console.

As a consequence of the issue, Xbox has deployed a patch on PC and Steam, and advises you only play once you have version 37.114.10001.0 or higher installed. Xbox players also received a system update over the weekend.

“As only some players will start to receive the update automatically today, we highly recommend following the steps outlined in this Xbox Support article to download the update manually to your console as soon as possible,” the team added.

Unfortunately, some players are still reporting data loss even after applying the new patch.

“Happened to me as well with 220 hours…” wrote one player. “Not much you can do I think, except contact support and wait… although I’ve been waiting 4 days with nothing. Just started playing on a new fresh account as they say not to start a new save on the corrupted account.”

As we recently reported, Forza Horizon 6 is a blast, but there’s a recurring ‘drivatar’ AI racer making things harder for many drivers. Their nickname is bowieknife99, and they’ve caused enough mayhem to become an urban legend of sorts. Now, the myth has gone viral.