WestJet is imposing an “undue barrier” on travellers living with a disability by effectively barring some power wheelchairs from its planes, says Canada’s transport regulator.

In a recent decision, the Canadian Transportation Agency said the country’s second-largest carrier must scrap its 300-pound weight cap on mobility aids before July 2027.

WestJet should use “spreader plates” to better distribute the wheelchair’s weight in the cargo hold and arrange alternative travel with other airlines until then, the regulator said.