Winter weather can upend even the best-laid travel plans, but one less thing to worry about is losing money if your flight is canceled: U.S. airlines are required to provide refunds.
A major, dayslong winter storm is threatening to bring snow, sleet, ice and extensive power outages to about half the U.S. population. Thousands of weekend flights already have been canceled, and forecasters warn that catastrophic damage, especially in areas pounded by ice, could rival that of a hurricane.
Here’s a guide for travelers as flight disruptions start stacking up:
Keep an eye on weather forecasts
When airlines expect bad weather to create problems for flights, they often give travelers a chance to postpone their trips by a few days without having to pay a fee. Search online for your airline’s name and “travel alerts” or similar phrases to look for possible rescheduling offers.
American Airlines, for example, said it is waiving change fees for passengers impacted by the storm, which brought freezing rain to parts of Texas on Friday. The Texas-based airline has canceled more than 1,200 flights scheduled to depart Saturday, according to aviation analytics firm Cirium.
American also added extra flights to and from Dallas-Fort Worth International Airport through at least Sunday — totaling more than 3,200 additional seats.
Check before going to the airport
Use the airline’s app to make sure your flight is still on before heading to the airport. Cancellations can happen hours or even days before departure time.
My flight was canceled, now what?
If you’re already at the airport, get in line to speak to a customer service representative. If you’re still at home or at your hotel, call or go online to connect to your airline’s reservations staff. Either way, it helps to also research alternate flights while you wait to talk to an agent.
Most airlines will rebook you on a later flight for no additional charge, but it depends on the availability of open seats.
Can I get booked on another airline?
You can, but airlines aren’t required to put you on another carrier’s flight. Some airlines, including most of the biggest carriers, say they can put you on a partner airline, but even then it can be a hit or miss.
Am I owed a refund?
If your flight was canceled and you no longer want to take the trip, or you’ve found another way to get to your destination, the airline is legally required to refund your money — even if you bought a non-refundable ticket. It doesn’t matter why the flight was canceled.
The airline might offer you a travel credit, but you are entitled to a full refund. You are also entitled to a refund of any bag fees, seat upgrades or other extras that you didn’t get to use.








