On Tuesday morning, during her first appearance on NBC’s Today show since news of the second ransom note dropped, Savannah Guthrie addressed the news as tears fell from her face.

The longtime television presenter again begged people with information to come forward: “Somebody knows something,” she said. “We are in agony.”

“This is a new story today that is on your radar, but this is the life we live every day,” Guthrie added.

The BBC has contacted the FBI, which has with Pima County spent months investigating the elder Guthrie’s mysterious abduction from her home near Tucson, Arizona.

“The Pima County Sheriff’s Department continues to work closely with the FBI as investigators follow up on leads, review information, and pursue the facts surrounding this case,” a spokesperson for the sheriff’s department said.

The BBC’s US partner CBS and other outlets reported on Monday that law enforcement had requested that media hold off publishing details of the notes while they investigated Guthrie’s disappearance.

Nancy Guthrie vanished after being dropped off at her home by relatives on 31 January. Concern grew when she did not go to a friend’s house to watch a virtual Sunday church service the next morning.

An initial ransom note was sent the day after she went missing and demanded millions in bitcoin for her release.

It gave specific details about her home, as well as details about her bedroom and the home’s surroundings, investigators told CBS.

The note was reportedly addressed to Savannah Guthrie. It was sent to multiple media outlets, including a local TV station which reportedly adhered to a police request not to disclose its contents.

It has only now emerged that a second note – sent on 6 February – used language similar to that of the first one, but did not include any demands, instead apologising for her death and stating it was inadvertent.

After the two notes, Savannah Guthrie and her siblings released a video addressed to the kidnappers.

“We received your message, and we understand,” the NBC host said. “We beg you now to return our mother to us.” She said the family “would pay”.