CYWs play a critical, preventative role in TCDSB secondary schools. Their training is rooted in youth development, trauma-informed practice, de-escalation, restorative justice, and social-emotional intervention. Unlike social work services, which are often limited to one or two days a week and spread across multiple schools, CYWs are embedded in school communities. Over time, they develop strong relationships with students and families, making them a trusted and less intimidating point of contact — particularly for parents. This allows concerns to be addressed early and supports students before challenges intensify.