After months of probing, Walter Bossé is still trying to get to the bottom of why he doesn’t qualify to get a crown covered under the Canadian Dental Care Plan (CDCP). 

The public insurance program subsidizes the cost of dental care for Canadian residents with a household income below $90,000, if they don’t have access to a private insurance plan. 

Insurance provider Sun Life administers the CDCP and processes claims.

While most claims don’t need pre-authorization, it’s required for more expensive procedures, like crowns or partial dentures.