Last year, the Canadian Revenue Agency said it received more than 32 million calls, with peaks of nearly 300,000 a day during tax season. The agency is urging Canadians to use online tools this year, which can cut down on wait times. Its new chatbot, GenAI, which it has been testing since March 2025, will be available 24/7 to answer questions and help users find information about CRA programs and services. (It was criticized by Auditor General Karen Hogan last year, who called out the chatbot for giving her team incorrect answers.)