As spotted by 9to5Google, a message sent to Visible customers explains: “Yesterday we let you down and for that we are sorry. We are giving you a $5 credit towards your next month of service that can be redeemed after Jan 16 when paying with a credit card online.”

The same message was shared by a user on the Visible subreddit on Thursday, although the user mentioned that they didn’t have issues related to the Verizon outage. Some users replied to the post commenting that they also received the $5 credit, but only after reaching out to customer support.