TORONTO — If you unwrapped a present with a lifetime warranty this holiday season, you might think it’s the gift that will keep on giving.
But experts say the meaning of a lifetime warranty varies from product to product and doesn’t always grant the eternal repairs or replacements many imagine.
“There’s no standards with lifetime warranties,” said Alissa Centivany, an assistant professor at Western University in London, Ont., and co-founder of the Canadian Repair Coalition.
That means some manufacturers might guarantee their products forever, while others offer a much more limited warranty window where items are protected for a few months or years.
“A lifetime could be the lifetime of a particular product, which might only be a few years, it could be the lifetime of a particular purchaser or let’s say you’re buying a window for a home, the lifetime of that home,” said Josh Hanet, a Toronto-based partner at law firm Gowling WLG.
And it’s not just the timelines that can vary. Lifetime warranties can have a whole litany of circumstances under which they won’t apply. For example, some manufacturers will consider a warranty null and void if they detect damage beyond normal wear and tear.
Others will help with a wider range of troubles but may only offer a repair, instead of a replacement, and may charge a fee either for the warranty itself or for making use of it. Many will also say if you don’t have a receipt or some other proof of purchase, you’re out of luck.
The wide range of scenarios is why Hanet and Centivany think consumers should think of lifetime warranties as a marketing pitch companies use to lure you into a purchase rather than a foolproof means of protection.
“It’s about generating goodwill with customers, brand loyalty,” Centivany said. “There was a time when creating high-quality, durable products was kind of a key motivation for some manufacturers or sellers, but that’s more of an exception rather than the rule these days.”
To figure out what a lifetime warranty really means, read the fine print on the product’s package, in the manual or on the manufacturer’s website.
If they don’t define what period of time their lifetime warranty covers, don’t be afraid to contact the manufacturer to find out, Centivany said.
Once you know what your lifetime warranty entails, you can start considering how valuable it really is and if it’s worth purchasing the product or the guarantee.
Hanet often thinks about how much it will cost to both buy and replace an item.








