Airbnb is testing out AI search with a ‘small percentage’ of users


Airbnb plans to double down on artificial intelligence to improve its user experience for both guests and hosts. During a fourth-quarter earnings call, Airbnb’s CEO, Brian Chesky, said the company is building an “AI-native experience” aimed at helping guests book trips, assisting hosts with their listings, and running the company more efficiently. According to Chesky, there’s an AI search tool to help guests book trips that’s live for a small percentage of users right now.

In a shareholder letter posted on Airbnb’s website, the company said it’s conducting early testing with an AI-powered search that is “focused on giving guests a more natural way to describe what they’re looking for, and ask questions about the listing and location.” The letter added that the AI search tool will become “a more comprehensive and intuitive search experience that extends through the trip,” but the company didn’t offer a definitive date on when it would be available to the public.

While it may feel like Airbnb is late to incorporating AI into its ecosystem, it introduced an AI chatbot that handles customer service requests last year. While the AI agent is only available to users in North America currently, Airbnb said that it already handles a third of customer requests without the need for human intervention, as reported by TechCrunch. Chesky also said during the earnings call that the AI chatbot would tackle “significantly more” customer tickets a year from now and that it would roll out to the rest of the world.



Source link

  • Related Posts

    Robot Dogs Are on Going on Patrol at the 2026 World Cup in Mexico

    Authorities in Mexico’s Guadalupe, Nuevo León, this week unveiled four robot dogs that will be part of the security devices at BBVA Stadium, one of the three Mexican venues of…

    Homeland Security reportedly sent hundreds of subpoenas seeking to unmask anti-ICE accounts

    The Department of Homeland Security has been increasing pressure on tech companies to identify the owners of social media accounts that criticize Immigration and Customs Enforcement (ICE), according to The…

    Leave a Reply

    Your email address will not be published. Required fields are marked *

    You Missed

    Robot Dogs Are on Going on Patrol at the 2026 World Cup in Mexico

    Robot Dogs Are on Going on Patrol at the 2026 World Cup in Mexico

    Real Madrid thrash Real Sociedad 4-1 to move top of La Liga | Football News

    Real Madrid thrash Real Sociedad 4-1 to move top of La Liga | Football News

    Winter Olympics 2026: GB women spring shock to beat world champions Canada

    Winter Olympics 2026: GB women spring shock to beat world champions Canada

    Canadian speedskater Ted-Jan Bloemen caps Olympic career with 9th place finish

    Canadian speedskater Ted-Jan Bloemen caps Olympic career with 9th place finish

    Ukraine wants 20-year US security guarantee to sign peace deal | Ukraine

    Ukraine wants 20-year US security guarantee to sign peace deal | Ukraine

    ‘We lost things such as physics in games:’ The dev behind my most anticipated RPG thinks players are craving more interactive games, not just ‘moving around in a static 3D environment’

    ‘We lost things such as physics in games:’ The dev behind my most anticipated RPG thinks players are craving more interactive games, not just ‘moving around in a static 3D environment’