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US actress Brenda Song has taken to social media to express her dissatisfaction with Alaska Airlines after it reportedly separated her and her fiancé, Macaulay Culkin, from their young children on a first class flight that was booked months in advance. The experience bears striking parallels to Culkin’s role in the Christmas film series Home Alone, where, on multiple occasions, he plays a young boy who gets separated from his family.
Song took umbrage not just for the fact that she and Culkin had to travel separately from their children, but also for the short-notice nature of the alteration, which was reportedly only made clear to the family on the morning of their flight. Let’s take a closer look at the incident, and how the airline reacted.
An Unplanned Separation
Fox News reported that 
Alaska Airlines had come under fire on social media from US actress Brenda Song, who took to Instagram to detail a traumatic experience whereby she and her fiancé were separated from their three and four-year-old children on a flight. Song alleged that the family had booked first class seats six months ago for the journey in question, but that they were split up on the day of the flight after seats were given away.
This prompted Song to share an Instagram story detailing her experience, where she said that she and her family would “never fly with Alaska Airlines again,” and told her 2.8 million followers that “neither should you.” Culkin himself then shared the story on his own page, which has three million followers, adding that “hell hath no fury like a Brenda scorned.” The main part of Song’s post, in which she also tagged Alaska Airlines, reads:
“I didn’t know when you book your first class tickets six months in advance for your family [that Alaska Airlines] can just give away your seats [on] the morning of [the flight].”
Alaska Airlines Has Apologised
Giving away seats and separating family groups with young children is never an acceptable course of action, but, given the high-profile nature of those involved, Alaska Airlines has found itself at the heart of a more public affair than would normally be the case in such situations. As such, it is within the 
oneworld member’s best interests to resolve the situation as a matter of urgency, and this has been reflected in its public response to the case.
Indeed, a spokesperson for the airline has confirmed that the carrier has “reached out to the family to make it right.” They added that “the experience these guests had today was unacceptable and not reflective of the care we strive to deliver,” recognizing that “traveling can be stressful, especially with young children.”
With this in mind, the carrier notes that it normally prides itself “on being a top airline for families.” However, given that it fell short of the mark on this particular occasion, the carrier said that it was “deeply sorry for adding friction to the experience.” Whether this will get Song back on board remains to be seen.
Rude? Why Alaska Airlines Bumped A First Class Passenger To Economy On A Nearly 8-Hour Flight
Alaska Airline’s reason behind a passenger’s 8-hour demotion to economy.
What Is First Class Like On Alaska Airlines?
As seen in the photo above, Alaska Airlines’ domestic first class seating arrangement is similar to that of its major US rivals, at least on the narrowbody twinjet aircraft from the 
Boeing 737 family that make up the backbone of its mainline fleet. Specifically, first class passengers are seated in four-abreast recliners, with every guest getting either a window or an aisle seat. This offers a distinct advantage over the middle seats in economy class.
These seats are wider than those found in the middle and rear of the aircraft in the economy class cabin, and they also offer more legroom, making them an ideal choice for taller passengers or those looking for extra space, particularly on longer flights. According to Alaska Airlines, first class guests are also entitled to an increased luggage allowance, with two free checked bags, and their fares also include complimentary food and alcoholic drinks.
