The 2026 forum’s “Visit to the 12345 Hotline” event has transformed the latest achievements of the four “smart” systems – smart workplace, smart customer service, smart agent assistance, and smart hub – into visual, interactive, and perceptible real-world scenarios: the 12345 Hotline Digital-Intelligent Innovation Lab. Guests no longer simply listen to introductions; they step into real work scenarios, operate functional modules with their own hands, intuitively understand the people-centered philosophy of urban governance, and experience in all dimensions the “Beijing Model” of digital-intelligent empowerment in megacity governance.








