The report did not meet Krueger’s hopes. Its 38 pages detail a multi-month progression of agent misbehavior that culminated in the Hugging Face hack, explore the technical reasons why that misbehavior occurred, and enumerate the steps being taken to prevent similar events in the future. But there’s no consideration of the role that company culture may have played in the incident, and the report includes few references to specific human errors. 

That’s all the more concerning because the references to human error in the report suggest that significant cultural issues could be at play. Back in May, models in training figured out how to communicate with one another via an improvised message board, and an OpenAI team observed the behavior. Because that behavior occurred during training, the models learned that secret interagent communication was a viable strategy for completing tasks—but rather than restarting the training process, the team allowed the models to move forward with that risky information encoded in their weights.

When those models were tested in late June, they again created a message board, which enabled the Hugging Face attack. This message board, too, was discovered, but the employees who responded determined that evaluation could continue, and the report suggests that no one higher up the chain of command realized what was going on until it was far too late.

“For this to have gotten this out of control in this way requires a very long series of failures, a cascading set of failures that cause an increasingly large footprint that if at any point a human notices and raises the alarm, this should end,” says Zvi Mowshowitz, a popular AI safety writer on Substack who has drawn attention to OpenAI’s failure to halt training after the first message board was discovered. According to the report, OpenAI employees noticed what was happening at multiple points—and either failed to raise the alarm or were not heard when they did.

What OpenAI’s report fails to address is why a company that develops such high-risk systems did not prevent this severe communication breakdown, though Mowshowitz has his suspicions. “All these different failures are all pointing in the same direction, which is that the safety culture at OpenAI doesn’t exist or is anemically weak,” he says.

Of course, just because we don’t see a deep analysis of safety factors in the report doesn’t mean that OpenAI isn’t conducting one internally. But in an email to MIT Technology Review, Johns Hopkins University professor emeritus and organizational safety expert Kathleen Sutcliffe expressed concern that the public report did not include any reflection on the company’s practices and culture. “The ways in which people interact—the daily habits, routines, and practices we engage in in our organizational lives—affect our abilities to be alert and aware of unfolding events, our abilities to make sense of what we see, and ultimately our abilities to cope with events as they unfold,” she wrote.