The Chase Sapphire Reserve® (see rates and fees) has rolled out the best welcome bonus we’ve seen in the card’s history: Earn 150,000 bonus points after spending $6,000 on purchases in the first three months from account opening.

Per TPG’s May 2026 valuations, this Sapphire Reserve bonus is worth $3,075, making this an excellent time to apply if you’ve been considering the card.

But some applicants hoping to get in on this stellar offer are running into an unexpected issue: A Chase Sapphire Reserve pop-up warning telling them they’re not eligible for the welcome bonus.

What does this Sapphire Reserve bonus eligibility pop-up actually mean? And why are some applicants, including former Sapphire Reserve cardholders, seeing it now?

To better understand what’s happening, we’re breaking down a real-world example from TPG editor-in-chief Nick Ewen, whose wife recently encountered the pop-up while applying for the card. Here’s what you need to know.

What is the Sapphire Reserve bonus eligibility pop-up?

We’ve seen multiple reports of applicants being stopped by Chase’s Sapphire Reserve pop-up during the application process.

The message looks like this:

Nick’s wife was one of these unlucky applicants. She’d had the Chase Sapphire Preferred® Card (see rates and fees) since 2021 and was looking to add the other personal Sapphire product now, given the fantastic 150,000-point bonus.

She completed the application process and immediately saw the pop-up indicating she wasn’t eligible.

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That’s when Nick said it hit him. His wife had actually opened the Sapphire Reserve in 2017, around the time the card featured a 100,000-point launch offer (no longer available).

After a year, she downgraded it to a Chase Freedom Unlimited® (see rates and fees), and Nick picked up his own Sapphire Reserve after he fell under 5/24.

Nick said his long tenure with the Sapphire Reserve made him forget that his wife had once held the card as well. But, since she was a cardholder nearly a decade ago, she was not eligible for the current 150,000-point bonus.

What to do if you get a pop-up saying you’re not eligible for the Sapphire Reserve welcome bonus

Chase lets you cancel your application with no impact on your credit score if you see the eligibility pop-up and realize you won’t qualify for the bonus.

Of course, you could also choose to continue without the bonus — but with more than $3,000 on the table, why would you want to incur a $795 annual fee without getting the offer?

Related: Your biggest Chase Sapphire Reserve questions answered: From bonus eligibility to earning rates

Who is eligible for the Sapphire Reserve bonus?

These are the basic eligibility rules to qualify for the Sapphire Reserve:

• You must be under 5/24, meaning you haven’t opened five or more new credit cards in the past 24 months. (Chase typically doesn’t include business cards in its 5/24 equation.)
• You can’t currently have a Sapphire Reserve card open.
• If you previously earned a bonus on the Sapphire Reserve, you more than likely will not be eligible to earn another.
• If you previously had a Sapphire Reserve, you may not be eligible for this offer, even if you didn’t earn a bonus on that Sapphire Reserve.
• You likely won’t be approved if you have a poor credit score, low income or a negative relationship with Chase.

Related: Am I eligible for the Chase Sapphire Reserve’s 150,000-point bonus?

Bottom line

Many applicants who encounter the Sapphire Reserve pop-up message may not remember having held the card previously.

Unfortunately, real-world applicant data suggests Chase’s once-per-lifetime policy regarding its card bonuses means that you likely aren’t eligible for this 150,000-point offer if you’ve ever held the Sapphire Reserve at any point in its history — even if you didn’t earn a bonus at the time.

The good news is that Chase lets you cancel your application after seeing the pop-up, with no impact on your credit score.

To learn more, check out our full review of the Sapphire Reserve.

Apply here: Chase Sapphire Reserve