TORONTO — Ontario’s auditor general says the province’s new artificial intelligence transcription services for doctors are at risk of providing inaccurate information and outright hallucinations.

Shelley Spence says the so-called “AI Scribe” software was not evaluated adequately before implementation.

Minister of Public and Business Service Delivery and Procurement Stephen Crawford says medical practitioners will always review the notes before a decision is made.

Spence also found broader issues within the Ontario Public Service’s use of AI.

She says the vast majority of public servants do not use the accepted, secure AI chat bot, Microsoft Co-Pilot.

But Crawford says that is not true and that all public servants use it.

This report by The Canadian Press was first published May 12, 2026.

Liam Casey, The Canadian Press