It doesn’t sound like Crimson Desert, the recently released prequel to Black Desert Online, will support Intel Arc GPUs anytime soon, if at all. On the game’s FAQ page, its developer Pearl Abyss advised players expecting Arc support to apply for a refund. “If you purchased the game expecting Intel Arc support, please refer to the refund policy of the platform where the game was purchased for available options,” the company wrote. Apparently, though, it’s not from lack of guidance from Intel. The chipmaker told Wccftech that it reached out to Pearl Abyss “many times” over the past several years.

The Intel spokesperson said that the company has tried to help the developer “test, validate, and optimize support for Intel graphics” for years. Intel also tried to provide the developer “early hardware, drivers, and engineering resources” across several generations of GPUs, “including Alchemist, Battlemage, Meteor Lake, and Lunar Lake.” The chipmaker said it’s “hugely disappointed that players using Intel graphics hardware” can’t play the game, but that it remains “ready to assist Pearl Abyss” however it can. It also advised players to reach out directly to the developer for “details on the choice not to enable Intel support at launch.”

Pearl Abyss, of course, doesn’t have the obligation to tweak the game so that it runs on PCs with Intel Arc GPUs. The good news is that since the title came out just a few days ago, it will still be easy to get a refund. Steam, where Crimson Desert is now one of the top-selling games, issues refunds within two weeks of purchase.