The family of Renee Good, an unarmed US citizen and mother who was killed by a federal immigration officer in Minneapolis last month, said in an interview with NBC News that neither Donald Trump nor anyone in his administration has contacted them since her death.

“There’s a reason that we hired our own investigators – to make sure that the truth is transparent and available, to make sure that this is really taken seriously, and to make sure that we know what occurred,” Brent Ganger, Good’s brother, told NBC News.

During the interview, Good’s family opened up about the shooting’s aftermath, which caused a whirlwind of false claims by the Trump administration. Homeland security secretary Kristi Noem falsely portrayed the 37-year-old mother of three as a “domestic terrorist”.

“We’re the ones who know Renee,” said Good’s brother, Luke Ganger. “No one else knows Renee.”

“There’s a bunch of opinions and whatever, but we’re the ones who know her, and those other things aren’t going to change that,” he added. The family described Good as a gentle person who loved raising her children.

The family told the news outlet that they have yet to watch the videos of the moment Good was killed by a federal immigration agent on 7 January.

“I can’t bring myself to do that,” said Brent Ganger.

In another interview with CBS Evening News, Good’s father, Tim Ganger, said he would have traded places with his daughter and instead taken the bullets.

“As her dad, my first instinct: I would trade a thousand times stepping in front of her to protect her,” he said.

Good’s family requested a private autopsy last month, which determined that Good was shot three times: in her forearm, breast and head.

Along with the private autopsy, incident reports from the day she was shot similarly chronicled two “apparent gunshot wounds” to the right side of Good’s chest, and a “possible gunshot wound with protruding tissue on the left side of the patient’s head”.

Despite the lack of support from the Trump administration, Good’s family has received condolences from community members and others across the country grieving her death.

“I felt the overwhelming peace that God said: ‘I’ve got Renee. It’s OK. I’m gonna walk with your family through this. You’re not gonna be alone,’” Good’s mother, Donna Ganger, told NBC.

“We have been very consciously grateful for having Renee and having her in our lives for 37 years,” she added. “It changes your perspective when you’re grateful.”

Just weeks after Good’s death, Alex Pretti became the second victim of a fatal shooting by federal immigration agents in Minneapolis. Family and friends of the 37-year-old intensive care nurse also spoke about Pretti’s character, describing him as “happy” and someone who “represents the best of us”.

Pretti’s parents, who spoke to the New York Times , recalled their son’s frustration over the Trump administration’s immigration crackdown in Minnesota.

“He said: ‘Mom, they’re kidnapping kids,’” Pretti’s father said. “‘Why would anybody do that? Why would people treat each other like that? That just doesn’t make any sense. There’s no reason to.’”