Toronto police knew it had a trust issue before seven serving officers were charged as part of an organized crime investigation.

A study completed by the police services board last year found public trust in the force was “strained,” with many concerned about misconduct and the uneven application of standards.

“From the public, we heard similar concerns about mistrust, systemic bias, and a lack of visible accountability,” part of a lengthy study found.

“Repeated incidents of misconduct and social media narratives reinforce skepticism, especially among youth and newcomer communities.”

Those concerns spiralled into a crisis on Thursday, when York Regional Police announced they had charged seven serving Toronto cops in a massive corruption and organized crime investigation.

The charges included allegedly leaking police information to an organized crime group that then carried out shootings, exortions and robberies. Other charges relate to alleged bribery.

Those charges have left police leadership in the difficult position of trying to explain and investigate what happened.

Global News crime analyst Hank Idsinga said the force had a lot of work left to rebuild already fragile public trust.

“I think you’ve got a lot of questions, I think you’ve got a lot of questions that haven’t been answered yet,” he said.

“Toronto, what the heck is going on down there? Especially if you take into consideration everything that has happened over the last few years in this city.”

Idsinga pointed out that, if the charges against the officers are proven, it could cast doubt on testimony they’d provided in other cases, potentially opening up a stream of appeals.

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“Maybe they’re involved in an armed robbery investigation from five or six years ago. And if they were a key witness to that armed robbery investigation and somebody was convicted and is doing jail time,” he said.

“I guarantee the defence lawyer from that case is going to look at that list of officers here involved and say, ‘Hold on a second, the credibility of this officer who was a key witness when my client was convicted is absolutely in question. I’m filing an appeal.’”

Toronto Mayor Olivia Chow told reporters Thursday she would meet with Toronto police Chief Myron Demkiw to resolve the issue.

During an event, the local police chief disavowed the accused officers, saying their alleged actions did not represent the service.

“The allegations against these individuals do not represent the Toronto Police Service,” Demkiw said. “They do not represent who you are. They do not represent what our organization is and stands for.”

Ian Scott, the former director of the Special Investigations Unit, said police had taken a “big step” in announcing the arrests and accepting there was a problem.

“But to some degree they are fighting a bit of a rear-guard action,” he explained. “The misconduct and alleged criminal offences have taken place, and they’re trying to put Humpty Dumpty back together again.”

There are those who say neither Demkiw, nor the police services board, nor the mayor can lead any investigation into how seven Toronto police officers were allegedly corrupted.

Ontario Liberal MPP Karen McCrimmon said the charges had shattered confidence in Toronto police — leaving the force at a delicate crossroads.

“These are very, very serious charges and it really does strike at the heart of the relationship between the police and the constituents. That trust and that bond,” she told Global News.

“I think this is very, very dangerous.”

McCrimmon said the provincial government must order a judicial inquiry into Toronto police and the officers to rebuild trust. Any investigation that isn’t open to the public, she said, would fall short.

“It’s not as important for justice to be done if it’s not seen to be done; it has to be both. It has to be fully accountable to the people and they have to have trust in the process so it can’t be manipulated,” McCrimmon said.

“For a full judicial inquiry, you’re before a judge and lawyers, there are guardrails … you know that the outcome is real. It’s valid, it’s legitimate. Anything else done behind closed doors or done informally will not have that same credibility with people.”

A spokesperson for Ontario’s Solicitor General Michael Kerzner did not address questions and said only local police would answer them.

Premier Doug Ford appeared to brush off the suggestion, saying the investigation would be well-handled by local cops.

“The investigation is ongoing, so they’re going to continue their investigation,” he said on Wednesday. “I feel both chiefs are doing an incredible job, and they’re going to cross every ‘t’ and dot every ‘i.’”

Ford said the arrest of seven serving officers in a massive organized crime investigation should not shake public confidence.

“I don’t want to paint a broad brush or tarnish the police,” he said.

“We have phenomenal police officers … I don’t want the pubic to lose trust in our great trust, they are incredible. There’s always, (in) any organization, a few bad apples and the courts are going to decide.”

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