Hannon was at the Air Canada Maple Leaf Lounge at Vancouver International Airport on May 11, 2023, waiting for his flight to Las Vegas via San Francisco. He tried to ladle oatmeal into a bowl from a self-serve heated container, but the oatmeal splashed onto his hand. It was “watery and extremely hot,” he said. He was in pain and asked an employee for a first aid kit. He said he was told there was no kit available in the lounge, although Air Canada disputes that claim.